Frequently Asked Questions

Q: Does HKdeals sell genuine products?
- A: All products in our store (including Pokémon and One Piece trading cards and various toys) are guaranteed to be 100% authentic and brand new . We insist on sourcing from legitimate channels to ensure that every product meets official quality standards.
Q: Is the product sealed?
- A: We understand TCG players' demand for product integrity. HKdeals solemnly promises that all Booster Boxes are sold in their original factory-shrink-wrapped condition. We are committed to providing a fair and transparent unboxing experience, allowing every player to enjoy the fun of finding rare cards with peace of mind.

Q: Do I need to register as a member before shopping?
- A: Yes. To facilitate order management, track shipping progress, and accumulate points, customers must register as HKdeals members before placing an order. The registration process is very simple; just provide your email address or log in quickly through a third-party account.
Q: Can I cancel or change my order after it's confirmed?
- A: Due to significant price fluctuations in the TCG product market, once an order is confirmed and payment is completed, cancellations or changes will not be accepted for any reason . Please carefully check the products and versions in your shopping cart before checkout.

Q: What payment methods do you accept?
- A: We support a variety of mainstream local payment methods, including:
  - PayMe / Faster Transfer Rate (FPS)
  - Alipay Hong Kong / WeChat Pay
  - Credit cards (Visa / MasterCard)
  - Apple Pay / Google Pay

Q: How are shipping costs calculated? Are there any free shipping offers?
- A: Free local shipping is available for single orders totaling HK$800 or more after discounts. For orders under HK$800, shipping costs will be paid by the customer via **SF Express Cash on Delivery**.
Q: How long after I place my order will it be shipped?
- A: In-stock products are usually shipped within 1-2 business days after payment confirmation. Pre-ordered products will be shipped according to the official release date and actual delivery schedule.

Q: If I find that the card is damaged or the winning probability is not as expected after receiving the goods, can I return or exchange them?
- Unboxing Results: Due to the randomness of TCG product contents, the unboxing results (such as the ratio of foil cards and the value of the cards) are entirely determined by the manufacturer, and returns or exchanges based on this will not be accepted.
- Manufacturing defects: Printing misalignment or minor damage are manufacturing defects. Please contact the manufacturer directly for inquiries.
- Return and Exchange Policy: To protect the interests of all customers, all products are non-refundable and non-exchangeable once sold, unless the wrong item is sent. We strongly encourage customers to record the entire unpacking process to protect their personal rights.

Q: How can I contact you if I have any other questions?
- A: You are welcome to contact HKdeals Customer Service through the following methods:
  - WhatsApp / Phone: +852 5630 4959
  - Service hours: Monday to Friday, 10:00 AM - 7:00 PM